General questions
For feedback, feature suggestions, or just to say hello. If you're suggesting a feature, tell us how you play and what problem it would solve for you; context makes good ideas land faster.
hello@starko.app← Back
Contact us
We're always available to answer. Pick the right channel for your request: that way we can reach you faster, and your email lands directly with the person who can actually solve it.
Before you write: the most common questions about lives, stars, Ancient Maps, premium themes and accounts are already answered in detail in our FAQ. Browse the FAQ →
Player support
For technical problems, in-game bugs, or account help. Include the email you play with, your device and browser, and what you expected to happen. With those three things we can usually reproduce an issue on the first try.
support@starko.appPrivacy and personal data
For data access, deletion, or export requests (GDPR). We handle these ourselves (no forms, no runaround) and confirm every request within the legal deadlines.
privacy@starko.appBusiness and partnerships
For partnership proposals, content collaborations, or press. Tell us who you are and what you have in mind; we read everything, even when the answer takes a few days.
business@starko.appWe respond to every email within 1–2 business days (Lisbon time).
Where we are
STARKO is built in Porto, Portugal. We don't have a public office; every contact happens by email, in Portuguese, English or Spanish, whichever you prefer.