General questions
For feedback, feature suggestions, or just to say hello. If you're suggesting a feature, tell us how you play and what problem it would solve for you — context makes good ideas land faster.
hello@starko.app← Back
Contact us
We're always available to answer. Pick the right channel for your request — that way we can reach you faster, and your email lands directly with the person who can actually solve it.
Before you write: the most common questions about lives, stars, Ancient Maps, premium themes and accounts are already answered in detail in our FAQ. Browse the FAQ →
Player support
For technical problems, in-game bugs, or account help. Include the email you play with, your device and browser, and what you expected to happen — with those three things we can usually reproduce an issue on the first try.
support@starko.appPrivacy and personal data
For data access, deletion, or export requests (GDPR). We handle these ourselves — no forms, no runaround — and confirm every request within the legal deadlines.
privacy@starko.appBusiness and partnerships
For partnership proposals, content collaborations, or press. Tell us who you are and what you have in mind — we read everything, even when the answer takes a few days.
business@starko.appWe respond to every email within 1–2 business days (Lisbon, GMT+0).
Where we are
STARKO is built in Porto, Portugal. We don't have a public office — every contact happens by email, in Portuguese or English, whichever you prefer.